Will I have to pay shipping charges if I request in-store pick up? What is the difference between white gold and platinum? Well, then I asked to look for a replacement that is the same as the one got lost. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. You are going to save $50 OFF with it. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Ordered online and I received my order and everything was absolutely fine. Chat support people have zero idea what they are doing. If your finger is a different size, we can adjust the ring. Signet Jewelers Ltd. - Kay Jewelers. She lives out of state so I ordered online in her name and shipped it to her. Thank you Connie so much. She then said she would be escalating to district manager. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Pinterest (Visited 147 times, 1 visits today) You may also like. Learn More. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Let me trade up without spending $450 first. They say I had 60 minutes and denied cancelation. If youd rather exchange your purchase for something new, great! I returned the earrings to the store on 2/26. Granted, it was pre owned, but still. We let the people know we were just taking a look around, we were not looking for anything specific. Initial Kay Jewelers complaints should be directed to their team directly. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. Your Jewelry Consultant is ready to talk! This review was chosen algorithmically as the most valued customer feedback. Kay Jewelers does not sell conflict diamonds. Credit options: Connie called me and said she was working something out. We're Available. Order number: [protected] I've already spoken to the store manager, I do not want to speak to him again. I had it insured and it appraised almost 30% more than what he paid for it!! Often, support service operators "redirect" customers to the site with a request to first . Copyright 2022 Consumers Unified LLC. Top of the Page, What is a special ordered item? A link has directed you to this review. .main-header .primary-navigation ul li.nav-link.hover, They treat their employees like numbers. An expert can help you narrow down options and find the perfect jewelry. This complaint was posted by a verified customer. Our Company But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. color: #515666; What do I need to bring with me to the store to pick up my order? I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. (Engraving is not available on Kayoutlet.com.). Do you offer any warranties on your merchandise? They told me the entire ring should be cashed out because it was unrepairable. .owl-carousel .owl-controls .owl-pagination .owl-page span { Be Blessed and Take my advice Please. Now, it has started customer satisfaction survey to collect feedback and improve their service. It looks like your microphone is disabled. Don't worry, the conditions for using this coupon are very broad. MORE+, Buy now! Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. After 30 days, your order will be returned to kay.com and your method of payment will be credited. Find over 27 million businesses in the United States on The Official Yellow Pages website. #freethebear" Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. @media (max-width:767px) { Kay Jewelers competes in Retail industry. They claimed some orders were not able to be cancelled and mine was one of them. Learn More. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. Chatting with Kay Jewelers Customer Service. Be the first one to find this review helpful. purchases from Amazon.com. ARPhotography . color: #515666; $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Join Our Email List and Receive a Special Offer! A diamond's value is determined by its carat weight, color, cut and clarity. Immediately receive the case number. They will tell lies, not return phone calls and not measure your finger properly for the sizing. Its location on this page may change next time you visit. Desired outcome: I have spent a ton of money at Kay's because of Chris. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Please advise if there is anything that can be done to accommodate this inconvenience. Compare Coupons patiently and you may be able to get a 10% OFF. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Compare Coupons patiently and you may be able to get a 10% OFF. Yes, they offer complimentary gift wrapping on all orders. Need Assistance? What is KAY Outlet's return and refund policy? *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. I would highly recommend kay.com for your jewelry purchase. The diamond came out four days later! I was told they couldn't resize them, which seemed odd for a 'jewelers'. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. The price I paid in 2003. It looked like they played soccer with the ring. Do you offer any warranties on your merchandise? Also bought Avery the bear for st Jude hospital great cause. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Fix for a reasonable amount. The best part is that she did this on one of the busiest weekends for Kay Jewelers! See reviews below to learn more or submit your own review. If you visit the Spring field Mall location, Faviba will take good care of you. I am told to wait 10 to 14 days to see if they can find it? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They use them, abuse them and then let them go!!!! You will know exactly when it will be delivered. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Corporate Phone Number: 1-800-877-8169. This will surely increase the credibility of your complaint. All of our rings are sized to what has been determined is an average finger size. enhance your experience. We tell them why were there, and they start looking up our account. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. Useful. (Exchanges cannot be made at kay.com). While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. The very next day its 30% off and this store will not give me the additional 5%. The eligible items for the discount range a lot. I want the additional 5% off. Use this comments board to leave complaints and reviews about Kay Jewelers. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. No, there are no shipping charges applied to orders shipped to a store. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! Will I have to pay shipping charges if I request in-store pick up? We value your privacy. You may trade in your diamond for another diamond at least double the trade-in value. .left-navigation .nav-link a:hover, MORE+. Can I have someone other than me pick up my order? We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. The earrings physically broke on second wear, in February. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? An expert can help you narrow down options and find the perfect jewelry. This profile has not been claimed by the company. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. For more information about reviews on ConsumerAffairs.com please visit our He gave me 1000% great customer service!!! We'll partner with you to find a solution that works with your . Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. Do not buy from them. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. From warranties to orders, Customer Support can answer all your questions. Shortcut: Press 1, then press 1, the press 0 twice. Kay Jewelers Review | Excellent Quality and Stunning Beauty. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . We owed $320.00 as of Nov.10, 2022. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. I ordered a necklace for my aunt for Christmas. Found great customer service from Dustin and Xochitl and got a great deal. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Not an email. Top of the Page, What is the difference between white gold and platinum? Unsubscribe easily. Most orders will arrive within 3-5 business days. The latest complaint engagement ring was resolved on Aug 18, 2014. About. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. Unsubscribe easily. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. As a long time customer, I feel like I have been rob. You can easily find current promotions and discounts on the homepage for you to use. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. A company you know and trust. I just want to trade it in for something else. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { What is your policy regarding conflict diamonds? 7 days later was told it WASN'T issued and will be in my account in 7 days. GO TO kay.com. I ordered two pairs of earrings online. November.25.22 5:20pm. cart reminders from KAY at the cell number used . Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. Really?!? Store manager wouldn't exchange or refund. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. (Exchanges cannot be made at kay.com). Text (855) 929 - 4190. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. MORE+, Save up to 10% OFF on KAY Jewelers items. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! Kay Jewelers Credit Card Payment Address color: #515666; Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. It's time to enjoy your shopping with such a big sale. January 25, 2023 by Ana Stanar. They are not willing to take the interest off. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. If you have a payment history and your account is in good standing, you may be . The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. Recently my boyfriend lost his mother and inherited her belongings. Top of the Page, What determines the price of a diamond? Save up to 10% OFF on KAY Jewelers items. Overview. Repair by an Expert. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. I hardly wear the ring, and Ive spent close to 14,000$ on it. For a price quote on specific engraving requests, please visit your local Kay Jewelers. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches Sign up to receive our free weekly newsletter. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. In total, there are 3 ways to get in touch with them. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Your order will be kept at the store for 30 days. Second pair one earring was broken. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. We were told the possibility of recovery was highly unlikely. Their telephone number is (845) 564-2205. The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. What address can I use? Google+. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! The opportunity to save $25 OFF is not common. - how come they dont call to let me know? There was no one in the store but workers standing around . A ring valued at $599. Unfortunately it was too small, so he took it to Kay's. How long do I have to pick up my merchandise? All other gemstones are referred to as semi-precious. Score 2.3. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. I called customer care and no one called back. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. .main-header .primary-navigation ul li.nav-link.active { The size was incorrect! Guess what - NO REFUND! Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. I am pleased with Kay Jeweler. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace.