Thank you Amanda. Will be buying more tickets from them in the future. My experience is consistent with those reported on BBB. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. They go above and beyond to make my transactions fun and fast! She knew exactly what I needed and arranged to have it. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. We use dedicated people and clever technology to safeguard our platform. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I will never use vivid seats ever again. All Rights Reserved. Vivid Seats Review: Is it Legit, Reliable or a Scam? I want my $1,500 back in my bank account. Do not use Vividseats!! Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I expect to pay the normal service fees, but not what you charged me for the tickets. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. 1st time user. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Sign up to receive our free weekly newsletter. I someone needs to hold ticket brokers responsible. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . On 02/16/2023, I bought two concert tickets. I had a purchase trouble on Vividseats. This is clearly a loophole being used often by venues to protect these ticket scammers. I was going to the AFC championship game and bought a parking pass from Vivid Seats. Vivid Seats denies these . The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Do I need to print these tickets? Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. and then vice versa on the inventory thing. I used their site this morning to purchase two tickets to a show. My friends and I attend several differant venues and purchase tickets online. Great customer service skills. Suggest you use another ticket broker. A refund or seats in RTC4. I tried not to trip thinking I could sell them forward. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. What are "Email Delivery" and "Instant Download" tickets? After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Long story short I never received the parking pass and had to pay in full at the gate. All for the seller, not for the customer. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. I don't expect they are willing to give an apology. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. This is not what I paid for. He'll be heartbroken. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Refund of ticket price. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. This review was chosen algorithmically as the most valued customer feedback. First time using Vivid Seats to get tickets. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. We have a 100% Buyer Guarantee. These people are thieves and liars. Never again. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Marvin J was a great help to me in getting my tickets when n the website wasn't working. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Well the day before the game which was 4 hrs from my home they quit responding to me all together. I've had the same issue though my costs aren't that high. Will my seats be side by side? Then the day of the event I got an email cancelling my ticket. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. These people are thieves and liars. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. We value your privacy. The request was put in minutes before. He said I should post the tickets for sale. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. They are aware of this issue. Then allows the seller to change the date to the day of the event. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. I simply want a partial refund because I feel that is fair. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I thought Vivid was a pr0n company. Vivid Seats has 450 employees. It told me the section of the tickets but not the exact seat numbers. Credit care company is stating they rejected my dispute because all sales are final. That is a lie. The company says it "provides a legit, safe and secure platform. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. How do I determine the seat numbers for a ticket listing? We are absolutely sorry to hear what you experience. After setting up a ticket master account my tickets were sent to me. I had to call to verify that these seats are in fact in different rows one behind the other. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Also, VividSeats says all orders are 100% . FAQ. Paid $160 for a single ticket for a show that was rescheduled (twice). Mark, your concerns are absolutely matter to us and we certainly value your feedback. Couldnt cancel that ticket either. GAME WAS NEXT WEEK. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. + the only ticket rewards program around. If you have any additional questions, we encourage you to reach out to our online support team on social media. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? The tickets were shown as $ 264. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos It guarantees your tickets will be valid and arrive in time for the event. Going to more events with Vivid Seats gets you to more events. Desired outcome: . So I quickly attempted to purchase another ticket. He deserves 10 gold stars! If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Reliable & Rewarding Tickets. and their online chat system is useless. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The email made a vague reference to covid 19 but no definite reason was given. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. Date of experience: 26 February 2023. Absolutely disgusting. Vivid nor Ticketmaster seem to care about my issue. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. For 2 and now the event is selling them for 25$$$!!! I found two separate listings for tickets in the same section and row. These seats sell for $35.00 each. greenthumb47 , 2022-08-02. 3 for $533.58. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Not game day yet so have not opened app for seats. They deserve to go bankrupt as they cost me $800. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. I purchased tickets for the New Edition concert through Vivid Seats. The person the ticket was for has since died. Barbara, who is my agent, was absolutely the best that you could have. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Ultimately, hung up on me. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends I had listened to his show on the radio (and bought many of his books) for many years. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. We understand it's frustrating when events are postponed. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Purchased parking for the Super Bowl. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. 100% buyer guarantee. Vivid Seats is a trusted and reliable way to buy and sell tickets. The buyer is responsible for these costs. I wish you didn't exist. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Gain trust and grow your business with customer reviews. Just go through Ticketmaster or the event website directly. We encourage you to reach our to our online support team by sending us DM on social media. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!!