We moved onto the Paddocks estate in Preston in 2020. Nothing has been too much trouble. Before calling, please check that the failure is not caused by local electricity or gas supply problems or by incorrect settings of your programmer or thermostats. Wainhomes: not Tavistock's favourite developer. It's ruined the skirting boards and the plasterboard. Well make sure your feedback is passed on to the team at Waterside Meadows. Many thanks, Wain Homes social media team. But on my 4th try, I got through to Hannah, with whom I had spoken before, and she very calmly and professionally reassured me that it was all in hand, and in fact by the end of the call had sent me the information I needed (a certificate). 30 others named Emma Grundy are on LinkedIn See others named . Either way it is unacceptable to be living here FOR SEVEN YEARS on an unfinished development with no firm completion date. These will only be set if you accept. Rubbish! We want you to walk through the door on your first day and know youve made the right choice. So where do you see yourself fitting in? WAINHOMES DEVELOPMENTS LIMITED. Verification can help ensure real people write reviews about real companies. All of Severn Valley. We will only ever contact you in ways that you have agreed to. If you're in, we've also got apprenticeships in construction, commercial, technical and finance. When I asked what I should do about a mortgage as I thought a mortgage offer was only valid for 6 months, she told me I should see if I could find a lender who could extend it..just in case!From having first hand experience of Wain Homes I feel that all they are bothered about is their commission on a sale of a property and not about the person buying the property who is spending hendreds of thousands of pounds! We take all feedback we receive seriously and would like the opportunity to look into this further. New opportunities are coming, so check again soon. Find more details about the NHBC resolution services at www.nhbc.co.uk/homeowners or call 0800 035 6422. We are expecting when go in, everything inside is perfect and in good condition, although find few snags.Jade, the sale manger provides professional details about the house and the environment here.Paul, site manger helps to fix the snags in 48 hours, he is great and helpful to advise how to maintain the facility inside. This should be headed 'Stage Three Complaint'. If you spend so much on a product you expect to be given a good service from the very beginning and for everything to be explained fully with your question answered. Hi, thank you for sharing your thoughts. Because building careers is what we do together. Sometimes things go wrong. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Were a successful family-owned business thats 50 years in the making. My concern was that if they behave like this at the start of the process there is not much hope moving forward. I would definitely recommend! We take all feedback we receive seriously and would like the opportunity to look into this further. 2023 Trustpilot, Inc. All rights reserved. During office hours (Monday to Friday between 8.30am and 5pm) call us on: North West: 01925 885400 Severn Valley: 0117 374 4300 South West: 01392 448900 For out of hours (weekdays after 5pm, weekends or bank holidays) call our 24 hour Customer Care Helpline on: North West: 0345 601 3270 Severn Valley: 0345 366 9917 South West: 0345 601 3594 All the best, Wain Homes. We were told before we moved in to write out a snagging list and someone from wain homes would come around and fix everything, to date no one has and it is now 1 year and 3 months. Whether its an emergency water leak or something thats less urgent, we have the contact details you need to get it sorted. These will only be set if you accept. We will keep your personal data safe and will never pass it on to any third party. Check with your electricity supplier to ensure that they have not turned off the main supply for repair work and that there is no local power failure. Wont look at plumbing issues because contracts manager doesnt feel its an issue despite showers only being partially warm on hottest adjustment. We have raised the issue via the customer care email address a number of times over the years but there is always an excuse. Anyone can write a Trustpilot review. Employee Engagement Survey 2022. Nothing has been too much trouble. You've rejected analytics cookies. Kind regards, Wain Homes social media team. Were always finding new ways to help the local communities we live and work in. Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. Absolutely horrendous aftercare. It's ruined the skirting boards and the plasterboard. Greater Manchester, England, United Kingdom More activity by Andrea . Rubbish! We wish you all the best in your new home. Especially Jade and Lewis, they are taking care of their customer, also always provide excellent customer service. In extremely cold weather conditions where its below -3C, we advise that you run your heating continuously. We have had him come out several times over the past few months and hes done every job with great skill and professionalism. South East: Redrow House 6-12 Talbot Lane . For more information see our, Your full name, address, telephone number and email, Nature of complaint and department it involves. We use necessary cookies to make our site work. Many thanks, Wain Homes social media team. Get in touch in the way that suits you and well promptly answer your questions and queries. When Cheryl called to inform me she advised that I would have to attend her office within 24 hours and pay 500 but she could not give me an idea of when the property would be ready, other than between Sept and Nov. She could not answer any questions about the build, other than the payments I would have to make and when, and couldnt give me a stop date for the build, which I am sure new developers have to give. Youll find these contact details in your handover documents. For more information see our Cookies page. Hi Steph and Mel, we'll make sure your feedback is passed on to the team at Crown Point so thank you for taking the time to share your experience. Hi Stephen, we'll make sure your feedback is passed on to the team so thank you for taking the time to share your experience. These will only be set if you accept. Whatever youre looking for, were here to help. Home is lovely but after care is appaling ! All our applicants and colleagues are treated fairly and respectfully, regardless of any protected characteristic/s. All the best, Wain Homes. Many thanks, Wain Homes. WAINHOMES (NORTH WEST) LIMITED. I would like to receive updates from Wain Homes on this development or others nearby. These will only be set if you accept. might seem minor but its very frustrating and Wain Homes don't seem to be bothered to resolve (typical attitude after they have your money) - I have sent Wain Homes my details via trustpilot for further discussion. We take all feedback we receive seriously and would like the opportunity to look into this further. All of our queries were always answered quickly and we really felt valued as customers. Date of experience: 15 February 2023 Reply from Wain Homes 17 Feb 2023 I would like to receive updates from Wain Homes on this development or others nearby. After spending 1.5 hours discussing she advised the plot I was interested in wasnt on a build plan she had for houses starting to be built before Sept 2023 (I wanted to but before then) but she would keep me updated. You can do this by going to the profile, clicking the three dotted icon and selecting the report option, and then the Pretending to Be Someone option and then select A Friend . We use necessary cookies to make our site work. Also, he keep to visit us if anything need to help.Jade and Paul let us have confidence to buy Wain Homes new build! Dave and his team worked through our list and all the jobs were completed to a high standard. Hi Rebecca, thank you for choosing Wain Homes and for sharing your feedback with us. 7462998723 (07462998723) Who called me from phone number 074 6299 8723 . Hi Claire & Craig, we'll make sure your feedback is passed on to the team so thank you for taking the time to share your experience. !I was really interested in a plot on their Waterside Meadows Development so I booked an appointment to go and speak with Cheryl, the salesperson. Contact us immediately. The customer service and response from Wainhomes has been awful.They maintain the land around our house and have failed despite several requests to fix part of the fencing that was damaged over a year ago due to severe weather damage. wainhomes customer care north west Some of my expressions here. Customer Care Coordinator at WAINHOMES (Severn Valley) Limited Severn Beach, England, United Kingdom198 connections Join to connect Wainhomes (Severn Valley) Limited Brimsham Green and King. We wish you all the best in your new home. Hi Jo, thank you for taking the time to share your experience. All the best, Wain Homes social media team. Hi Justin, thank you for sharing your thoughts. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. Any minor issues have been dealt with efficiently. All the best, Wain Homes social media team. And this support doesnt just stop when you pick up the keys to your new home. Karen from the sales team was excellent. Many thanks, Wain Homes. Asia Pacific; EMEA; Latin America; UK Solicitors; UK Bar; United States We are Wain Homes. Again going over and beyond what I would have expected. Our home was not built to specification (admitted in writing) causing months of leaks. due by 11 December 2023, for WAIN HOMES (NORTH WEST) LIMITED (04978580), 41202 - Construction of domestic buildings, Companies House does not verify the accuracy of the information filed, 13 Jan 2009 - There's patches where the tape is coming away, massive shrinkage gaps, spots that have barely seen paint.All been flagged up, all promised to be resolved, nothing actually done. We will keep your personal data safe and will never pass it on to any third party. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. The term Luxury Home is a joke!!. Hi Sarah, thank you for choosing Wain Homes and for sharing your feedback with us. I had a wainhomes rep out to take a look, promised it would be sorted. 5* member of staff that Wain homes should be proud to have! Our Sales Centres and show homes are open Thursday to Monday, 10am to 5pm on an appointment only basis. Companies can ask for reviews via automatic invitations. act 64e pdf. Tell me more Everything's just right Quality assured Every detail is built with exceptional care and backed with a 10-year NHBC Buildmark warranty. It is an emergency if any loss of roof or ridge tiles have damaged your home and allowing water to get into your electrical system. Hi Fiona, we'll make sure your feedback is passed on to the team so thank you for taking the time to share your experience. Phase two which will be much larger than phase one, with 100 new homes. Thank you Hannah. Get Richard Chamberlain's email address (r*****@wainhomes.co.uk) and phone number at RocketReach. 489.20 GBp. Site mangers James and Ian at heathfields at lowton cannot do enough for us. Moral of the story, If you dont mind replacing your windows every couple of years at your own expense then go ahead and buy a Wainhome.EDIT - FURTHER TO WAINHOMES REPLY, THEY HAVE SINCE CONTACTED ME AND SAID THEY WILL NOT LOOK INTO THIS ANY FURTHER AS SPONTANEOUS GLASS BREAKAGE IS NOT CLASSED AS A FAULT! Moving in day is a big day. FUCK ME NOW. Site mangers James and Ian at heathfields at lowton cannot do enough for us. But if youve followed the 3 step process and are still unhappy with our response, you may wish to refer to the NHBC, your new home warranty provider, under their Claims and Dispute Resolution Service or other alternative redress which may be available. Hi Annabel, thank you for choosing Wain Homes and for sharing your feedback with us. This is a good time to be in. " WEST Devon Borough Council is investigating a possible breach in the Section 106 agreement of a planning application for the development of 61 homes in North Tawton. We wish you all the best in your new home. Verification can help ensure real people write reviews about real companies. Get in touch in the way that suits you and well promptly answer your questions and queries. Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. And whatever your role, we welcome your ideas, opinions and insight. The recent bad weather has made the situation worse and given that this is a family estate with young children it is vital that this is repaired. We will only ever contact you in ways that you have agreed to. Anyone can write a Trustpilot review. Hi Debra, thank you for sharing your thoughts. Thats why we check in with you regularly over the first few weeks to make sure everything is ok. Youre moving into your new home and you want to keep it looking and working just the way it should. Hi Jo, thank you for taking the time to share your experience. The times repairs are carried out will depend upon the nature of the problem and the availability of any materials. Find by region. by June 7, 2022. 29 Sep 2021, 27 Nov 2003 - When I asked what I should do about a mortgage as I thought a mortgage offer was only valid for 6 months, she told me I should see if I could find a lender who could extend it..just in case!From having first hand experience of Wain Homes I feel that all they are bothered about is their commission on a sale of a property and not about the person buying the property who is spending hendreds of thousands of pounds! All complaints must be received in writing by letter or email to your Regional Office Address or by email to your Regional Customer Care Team. We are in the business of helping people by providing world-class services and innovative solutions that flow perfectly with all your needs and budget. Constantly chasing as they never deliver on therr promises. And lumps of render missing.Internally the place needs another coat of paint throughout. The Cornish stone above our rendering had iron oxide running out of it down the render. Locations for living Easy access to everything you need to make your city or countryside life flow. To apply for this position, please attach a copy of your cv with a brief covering email to kate.ralston@wainhomes.co.uk Inclusion and Diversity are paramount to us here at Wain Homes. 01625 544444 Many thanks, Wain Homes team. We also use additional cookies to help us understand how you use the site and make improvements. Your Wain Home comes with a 10 year NHBC Buildmark warranty, the first 2 years of which are covered directly by Wain Homes. These will only be set if you accept. Francesca, Simon and Mark have always demonstrated a helpful , positive and cheerful attitude which is greatly appreciated.Thank you Jo. Been a smooth ride with Wainhomes so far we started with Michael Davies who was very reassuring and friendly,quite responsive. So if he is so rude its no wonder the culture of the business is so bad!thanks but I think I will take my money elsewhere! Hi, thank you for sharing your thoughts. wainhomes customer care north west. Recently purchased mine and my partners first home together in Cat ith window estate in Standish. I moved to this new house in Hedgeroews Blackburn on 20th June I love my new house and the service I received from wainhomes was brilliant from customer care, sales staff, site managers and workmen. Wainhomes is currently constructing phase two of the Cheerbrook Gardens development on this land. We bought our Wainhomes Haversham house at Lawton Green, Alsager in November which completed in mid February 2023. Vous tes ici : churro cart rental bay area; circuit courts are also known as; wainhomes customer care north west . We use dedicated people and clever technology to safeguard our platform. we have had scaffolding up, putting it right for 4 months. Bought 12 months ago, typically snagging, these took a while to resolve but it was done however there are a couple of points that have really soured the experience with Wain Homes.4 parking bays outside mine and my neighbours house, actually can only fit 3.5 cars and after 12 months still no street sign? Youll find a snapshot of some of our support information here, so you know what you can expect. However, if you're not happy with the outcome, you can escalate your complaint to our Construction Director in writing by email or letter. TikTok video from Wain Homes (@wainhomes): "Bedroom Goals #wainhomes #wainhomeshouse #homeaccount #northwest #newbuild #southwest #severnvalley #westmidlands #showhome #bedroom #inspiration #interiordesign #fyp #foryourpage #bedrooms #bedrooms #bedroomgoals". Customer satisfaction is our top priority. All the best, Wain Homes. The customer service and response from Wainhomes has been awful. The site managers Chris and Steve have been present onsite and nothing has been too much of a problem for them. Excellent service from buying the house to moving in, felt well looked after by the team, especially Anita and Wayne. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Because its a place where you want to work. Hi Daz, we'll make sure your feedback is passed on to the team so thank you for taking the time to share your experience. It goes against our guidelines to offer incentives for reviews. We have requested further details from you via Trustpilot so we can share your feedback with the North West team. This was reported to Sam at customercare who was always on hand to answer calls and respond to emails concerning the issue and if it had been resolved. Not only does the estate look awful - its also awful to drive up & down when the weather, is for example, icy & snowy like now! We are very happy with our new home and really appreciate the lengths Dave went to (and his patience!) For more information see our. We bought a house over 7 years ago on the Hillcrest /Miners View development in Up Holland and we are still waiting for the estate roads to be finished off. Many thanks, Wain Homes. Either way it is unacceptable to be living here FOR SEVEN YEARS on an unfinished development with no firm completion date. We hope to hear from you soon. Hi, were sorry to hear this and appreciate you taking the time to share your thoughts and experience. We understand a member of our Customer Care team has been in touch to discuss this further. Hi Lianne, we'll make sure your feedback is passed on to the team at Crown Point, so thank you for taking the time to share your experience. We were treated with respect and the whole experience has been stress free. We always want the opportunity to make things right. So you know youll always be treated fairly by us at every stage of your purchase. It's not the seal around the door that's the problem, it's the lack of a cavity tray that's causing the issue.And as it happens, there's a whole row of houses on my street that's been having the exact same issue, and exactly the same radio silence from the Care Team. We have had our keys for a week and nothing has been too much trouble for Jodie and on the Higher Trewhiddle site. Thanks Shaun and Martin for all the support. Anyone can write a Trustpilot review. 5 stars for customer satisfaction 2022. Hi Mill Pollitt, thank you for choosing Wain Homes and for sharing your feedback with us, we will make sure this is passed onto the team at Heathfields. Site manager, Paul Clarke, is very professional . Tell me more All about You Putting you first Find out how we combat fake reviews. Kind regards, Wain Homes. We use necessary cookies to make our site work. This was reported to Sam at customercare who was always on hand to answer calls and respond to emails concerning the issue and if it had been resolved. Here are 8 tips for writing great reviews. Hi Daz, we'll make sure your feedback is passed on to the team so thank you for taking the time to share your experience. Malcolm Hodgett. Menu due by Select. Open with Google Maps. Kind regards, Wain Homes. Thanks Shaun and Martin for all the support. Here are 8 tips for writing great reviews. I would like to receive updates from Wain Homes on this development or others nearby. Thankyou for all your help and support. Companies can ask for reviews via automatic invitations. When the shower is switched on its sounds like hailstones hitting an old conservatory glass roof, to which we are told there is nothing they are willing to do as NHBC states they dnt have to do anything regarding the noise, all they need to do is leift the shower tray and put it on legs or insulate underneathe it which is what they used to do till they decided to modernise it.. unless you want a very noisy living room where you cant watch TV in peace as someones in the shower dont buy.They service from them has been shocking they expect you to take time of work to babysit there contractors and then they dont even turn up but no one cares youve just wasted a days leave.. I had a wainhomes rep out to take a look, promised it would be sorted. he's very reassuring as well All the staff we've dealt with keep encouraging us to ask for any issues we need sorting or looking in toOverall, we're very happy with Wainhomes, we'll buy from them again in the future. 7 weeks later absolutely nothings been done. . They've sent out the door company to reseal around the doors multiple times. 2023 Trustpilot, Inc. All rights reserved. WHAT HAPPENS IF YOU'RE STILL NOT SATISIFIED? Morland House, Altrincham Road, Wilmslow SK9 5NW. We take all feedback we receive seriously and would like the opportunity to look into this further. By The Newsroom 11th May 2018, 12:21pm - 2 min read to work. Anita, Martin and Sean were absolutely brilliant! Every detail is built with exceptional care and backed with a 10-year NHBC Buildmark warranty. We have requested further details from you via Trustpilot so we can share your feedback with the regional team. Hi Daniel, thank you for taking the time to share your experience, we'll make sure your feedback is passed on to the team at The Paddocks. blue jays giveaway schedule. All the best, Wain Homes. Kind Regards Wainhomes North West. When a leak cant be contained and is causing damage, locate the stop tap (you will be shown the location during your home demonstration) and turn off the water supply into your property. All the best, Wain Homes. Join to view profile Wain Homes. If the loss of roof or ridge tiles was caused by a storm, contact your buildings insurance company as the primary insurer of storm related damage claims. wainhomes customer care north west. So after nearly a year of telephone calls, emails and various other correspondence we are now in a deadlock situation with Wainhomes for the resolution of our snag that was raised on our completion date. Also, he keep to visit us if anything need to help.Jade and Paul let us have confidence to buy Wain Homes new build! We take pride in doing things the right way for you, so were here when you have questions and need updates about your new Wain home, what stage youre at and what comes next. Hi, were so pleased to hear you are settled in your new home! by | Jun 16, 2022 | cheap deposit holidays | robertson funeral home marlin tx | Jun 16, 2022 | cheap deposit holidays | robertson funeral home marlin tx We take all feedback we receive seriously and would like the opportunity to look into this further. 677 followers 500+ connections. If the water is running into an electrical fitting, turn off the electricity supply at the consumer unit. Avoid avoid avoid!Awful company and even more awful customer care team. Like some of the recent reviews, it looks like everyone has finally had enough with the excuses that have been made by Wain homes - it's time for action to actually 'finish' the new build estate.A side note to dealing with Wain homes, It felt underhanded and sneaky how after less than two years of being in our new home that Wain homes had already managed to sell on our properties' leasehold without offering the chance to buy it out ourselves, prior to selling to on to a private group. Visit our GDPR / Privacy Notice page to see what we do with your information. We bought a house over 7 years ago on the Hillcrest /Miners View development in Up Holland and we are still waiting for the estate roads to be finished off. Call our Customer Care Team during office hours and well arrange to visit your home to investigate the problem. Hi, were so pleased to hear you are settled in your new home! We make sure every step of the journey is a good experience for you. Bought 12 months ago, typically snagging, these took a while to resolve but it was done however there are a couple of points that have really soured the experience with Wain Homes.4 parking bays outside mine and my neighbours house, actually can only fit 3.5 cars and after 12 months still no street sign? We hope to hear from you soon. Its seen as an emergency when the blocked toilet is the only toilet in the house. Hi Sofiya, thank you for choosing Wain Homes and for sharing your feedback with us. All the best, Wain Homes. We wish you all the best in your new home. If youre in, weve also got apprenticeships in construction, commercial, technical and finance. Dave and his team worked through our list and all the jobs were completed to a high standard. We do everything we can to deal with our customers in a fair and responsible way. We can honestly say that the whole process was dealt with professionally and without stress. They sent technicians in immediately when they were called to put things needed in place in our house.Very keen to listening to our request and we are really satisfied for buying our first house from Wainhomes.A straightforward process in acquiring the property.Thanks Wainhomes Team. We hope to hear from you soon. Simon has patiently answered my many questions and went over and beyond helping me in tasks that I suspect are outside of his job description ( including helping me put up my outside Christmas Reindeer ) Mark then was key in sorting out the snags , many of which he completed himself. We wish you all the best in your new home. Please enter your details below and one of our Sales Executives will be in touch to discuss your needs. I would like to say a massive thank you to Cheryl, Rob and Chris for making our move as stress free as possible and I would highly recommend Them to anyone wishing to purchase a new home on the Waterside Meadows development. You can also report the fake account. Because youll be part of a team where we celebrate each others achievements. Here are 8 tips for writing great reviews. I would like to receive updates from Wain Homes on this development or others nearby. Current share price. Many thanks, Wain Homes social media team. If you're in, we've got jobs in management, construction, sales, site management and at our head offices that could be right for you. Our Customer Care Team will acknowledge your complaint within 5 calendar days and provide a response within 10 calendar days. Every detail is built with exceptional care and backed with a 10-year NHBC Buildmark warranty. Hi Dino, thank you for choosing Wain Homes and for sharing your feedback with us. Market-leading rankings and editorial commentary - see the top law firms & lawyers for Commercial property: Bristol in South West The Legal 500 > United Kingdom - Solicitors > South West > Real estate > Commercial property: Bristol I would like to receive updates from Wain Homes on this development or others nearby. We have been in our house since December and couldnt have hoped for a more supportive site team, Paul has been very helpful and proactive, the snags were all addressed and he always makes time to listen attentively. Thanks Shaun and Martin for all the support. We will keep your personal data safe and will never pass it on to any third party. Most roof problems are considered non-urgent unless they pose a danger to health and safety. Any questions/concerns I had were dealt with straight away and the after care has been excellent. We wish you all the best in your new home. 15 Aug 2001 - 15 Jul 2002. Hi, thank you for sharing your thoughts. to get the jobs finished in a timely manner. We take all feedback we receive seriously and would like the opportunity to look into this further. We therefore reserve the right to delete abusive comments or block the accounts of followers who persistently post Customer Care issues on our channels. However the icing on the cake is the lovely lady in customer service, this woman is the rudest and most useless customer service rep I have ever dealt . Ignorant and unhelpful - Been living in my property nearly 2 years now and been asking Wain homes to repair things and make things right, I've tried to email, speak to the site manager and call but nothing has been resolved.